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Senin, 30 Agustus 2010

5 Fun Corporate Events Ideas - Mixing Work and Play

The experience of 'team islands' forming within the corporate atmosphere is one that is common to many, many companies. This phenomenon occurs when small groups of individuals, usually those that have a common goal within the organisation or similar work function, band together and exclude other employees. The people involved may be very much team players... but only within a small circle. pose both challenges and solutions for companies with a 'team islands' experience. A well-chosen, handled and set up well, can be the catalyst that starts breaking down the inter-team boundaries and fusing them together. Today we look at some guidelines for creating an organization-wide team island through your!

What are team islands and how do they form?

The 'team islands' phenomenon can be summed up very simply:
- Small groups of people work well together
- However there are problems in relationships between the teams

A 'team island' may be as small as three people, and as large as thirty, and they will carry over from the workplace to. They usually form because of differences in work goals, and they can be strengthened by the presence of markers and boundaries in the work environment.

Some examples of the markers and boundaries that help define team islands in the workplace include:
• Differing work uniforms
• Different versions of the company logo
• Pay scales
• The type of language used in performing their job
• Being in different areas of the office, or in cubicles compared to enclosed offices, for example.
• Meeting structures that separate teams
• Separated car parking areas

Preparing to break down team islands with:
A corporate event in itself isn't enough to break down team islands. And in fact, some degree of separation within teams is ideal - it simply isn't possible for people to be especially close to everybody in the workplace. However, your will do the most to help break down island barriers and encourage when:
• You pay attention to removing markers in the workplace beforehand - create communal car parking areas, the same uniform for all staff, etc.
• The removal of markers and boundaries is done at around the same time as the corporate event

Choosing a corporate event to facilitate island breakdown:
Some corporate events are designed to work in small teams, others are designed to work on a larger scale. Some,, such as go-karting, can mix these two approaches depending on exactly how the day is designed. If you're trying to break down boundaries, try to ensure that your staff all have the same experience. You'll need to both choose the corporate event activity carefully, and have a hand in how it is set up.

Should you break up a team for an event?
There is a temptation to physically force these little team islands apart through your corporate event, putting one graphic designer with one journalist, one sales girl and one manager within a group at your event. You'll need to be careful about the way you do this, though! If your staff feel they are being manipulated, the net positive effect of your corporate event will be lost. You shouldn't necessarily pander to existing teams at the corporate event - simply find a different way of mixing people up.

These could be:
• Based on alphabetical order of last name
• Based on month of birth
• Based on a random activity like drawing straws

Corporate events are one of the single most effective ways of integrating the teams within your organisation... but sue their power wisely!

 
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Minggu, 22 Agustus 2010

Find Soccer Jobs at the 2011 World Cup, 2014 World Cup (and Beyond)

By Noel Rozny

Are the sounds of the vuvuzela calling to you? Do you want to wish you could be part of the World Cup action in South Africa, rather than just watching the games on TV?

This year's competition might be halfway over, but the job opportunities for you are just beginning. If you love soccer (or should we say football) and want to turn that love into a career, check out these opportunities at the 2011 Women's World Cup, the 2014 World Cup, and with some of the world's largest soccer organizations.

Soccer Jobs at the 2011 Women's World Cup
Mark your calendars: the Women's competition will be held June 26 - July 17, 2011 in Germany. The best way to get your foot in the door to this elite soccer world is to volunteer. Volunteers are responsible for a wide range of activities, including guest services, hospitality, IT and communication, logistics, marketing, transportation and more.

Volunteering will not only help you make contacts at FIFA, the Fédération Internationale de Football Association and the world's governing body for all things soccer, but the experience will look great on a resume. In addition, World Cup volunteers typically enjoy free refreshments, travel, and other perks during their service. For more information, visit the Fifa Women's World Cup volunteer page.

Soccer Jobs at the 2014 Men's World Cup
Like the Women's World Cup, the best way to get involved is to volunteer with FIFA, the organization that runs both events. The 2014 event will take place in Brazil, and the opportunities will be announced as soon as this year's World Cup ends. For more information, watch the 2014 World Cup website.

Soccer Careers with the UEFA
The Union des Associations Européennes de Football (UEFA) works to promote the game and develop unity and solidarity between the different Europe's different football associations. You don't have to bend it like Bechkahm to work for them; UEFA currently employs administrators, IT specialists, coaches, journalists, and translators who offer a variety of backgrounds and skill sets. For information on job opportunities with UEFA, visit their "work with us" page.

Jobs at U.S. Soccer
Kindergarten co-ed teams. Middle school travel leagues. Professional teams. In the United States, U.S. Soccer is the governing body that oversees all soccer teams, leagues and organizations in the States. Although soccer is still relatively new to many Americans, U.S. Soccer was founded in 1913 and was one of the first organizations to be associated with FIFA. For a list of jobs and internships at U.S. Soccer, visit their jobs page.

Soccer Jobs with Major League Soccer
Whether you root for the Chicago Fire, the New England Revolution, or the Kansas City Wizards, Major League Soccer (MLS) has the job of overseeing them all. MLS works to promote and support professional soccer clubs in the U.S. Check out the MLS jobs page, which not only features jobs at MLS, but also links to each team's individual job listings.


 
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Kamis, 12 Agustus 2010

A guide for bartenders: when has the customer had too much?

Bartenders and other alcohol servers have a tough job. They¡¦re charged with pleasing the customer and obeying the law. Often, those two ingredients don¡¦t seem to mix. And yet, bartenders and servers who put their customers¡¦ needs first, understand that an important part of hospitality is keeping the customer safe.

Everyone who serves alcohol must be able to recognize the signs of when a customer has had too much to drink. It is illegal in every state in the United States to serve someone who is intoxicated. How can an alcohol server provide outstanding service while still obeying the law? It starts by intervening the moment the customer walks in the door. Keeping a customer from becoming intoxicated is just as important as cutting them off once they are.

Several national alcohol service training programs use the ¡§traffic light system¡¨ to help servers prevent customers from becoming intoxicated. It is an easy-to-use method of rating the intoxication level of customers.

The system starts by having servers evaluate the customer as soon as they arrive. The server starts by talking to the customers and determining whether they are more likely than others to become intoxicated. This customer contact improves the service the customer receives and allows the server to evaluate the customer on several questions:

„h Does the customer appear tired, depressed, or stressed?

„h Is the customer on a diet?

„h Is the customer taking any medication or drugs?

„h Is the customer drunk already or planning to get drunk?

It is also at the point of initial contact that the server can rate the customer using the traffic light system. If the customer is ¡§in the green,¡¨ it means the customer is sober. How does a server ¡§intervene¡¨ when a guest is sober? Some methods can include:

„h Serving a drink only to someone who wants one

„h Serving a single drink at a time to each customer

„h Encouraging food with drinks if the establishment offers food

„h Serving glasses of water with all drinks, especially those served straight-up

If a customer is ¡§in the yellow,¡¨ it means he or she is becoming intoxicated and the server should proceed with caution. Because it is easier to deal with a customer who is in the yellow versus the red, the server should pay careful attention and increase the level of intervention. At some establishments, servers may be required to tell their managers so that the manager can help prevent the guest from moving into the red.

The server should strongly encourage a customer to eat and suggest non-alcoholic or low-alcohol beverages to the customers. Some servers are tempted at this point to avoid the customer¡¦s table so that they won¡¦t be asked to bring more drinks. This is poor customer service and will often make a situation become confrontational when it doesn¡¦t need to be. However, the server should wait for the customer to reorder and should stop suggesting or encouraging the sale of any further alcohol. The server should also remove old glasses before bringing a new drink when the customer orders.

It also is important that the server help ensure the customer will safely arrive at their next destination by calling a taxi, making sure the customer calls for a ride, or identifying a designated driver in the party.

The third stage is the red stage. At this point, alcohol service must stop because the customer is intoxicated. While most servers want to prevent their customers from getting to this stage, a customer can move very quickly between stages¡Xoften quicker than the server anticipates.

How can a server identify when a customer is intoxicated? One easy method is to count drinks so that the server can keep track of how many alcoholic beverages the customer has had. However, as alcohol affects different people different ways, drink counting should never be the only method of measuring intoxication.

Some of the common general types of changes that occur in people when they drink alcohol are these:

„h Impaired judgement

„h Relaxed inhibitions

„h Slowed reaction times

„h Decreased coordination

Servers should watch for these types of behaviors, which may manifest as personality changes, a customer drinking more quickly, drowsiness, loss of balance, starting arguments or fights, glassy eyes and dilated pupils, anti-social behavior, obnoxious behavior, making irrational statements, or a difficulty handling coins or money.

Once servers have identified that a customer is definitely ¡§in the red,¡¨ then alcohol service must be stopped. This is rarely an enjoyable task for servers as it can affect their tips and cause unpleasant confrontations. However, it is a task that ultimately shows concern for the customer¡¦s well-being and the safety of others.

When stopping alcohol service, a server should ask a co-worker to witness the discussion with the customer. He or she should then move the customer away from others and calmly and firmly tell the customer that he or she will not be served any more alcohol. A server should never be judgmental and say, ¡§You¡¦re drunk¡¨ or ¡§You¡¦ve had too much to drink.¡¨ Instead, the server should express concern for the customer¡¦s safety and explain that it is the establishment¡¦s policy and the law to stop service.

The server then needs to remove all alcohol from the reach of the person who has been cut off. Servers should do everything possible to prevent an intoxicated person from driving or walking away, even if they have to call the police. When the customer gets ready to leave, the server should make sure he or she hasn¡¦t forgotten any personal belongings so that they won¡¦t have to return and increase the risk of an accident.

When done correctly, intervention can raise the level of hospitality offered to customers as well as protect the establishment and the server from lawsuits.



 
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