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Kamis, 29 Juli 2010

Communication Culture at Work

Building a Feedback Culture at Work

Giving feedback simply means telling people how they're going at work. However, the real art of feedback is the ability to also accept feedback yourself - being prepared to listen to what others tell you, without being defensive if it's bad news.

Building a feedback culture in your organization, where everyone is comfortable about giving and receiving feedback about their performance, builds employee morale. Accepting feedback yourself helps you discover ways to improve your own or your business performance.

Many managers and supervisors though equate feedback with delivering bad news, with criticism of poor employee performance. But employee feedback also can, and should, be about giving good news. The reality seems to be that it isn't often done.

Giving, and taking, feedback starts at the top, with the business owner, the manager, even with the team leader. It means stepping back from the immediate action and looking at the bigger picture, at the business from a leader's perspective.

What do leaders do? They do things that inspire people to follow them, to help them build the business. Your people need to know exactly what they have to do, or not do, and how well they are going. They need feedback - and so do you.

As a leader you can give positive feedback, deliver negative feedback in a constructive manner and also encourage feedback for yourself. This kind of give and take builds a feedback culture that encourages staff while it grows and strengthens your business.

A Five-Step Process for Improving Communication

Developing a constructive feedback culture in your organization really isn't difficult. Once you change your thinking from manager to leader the rest is easy. Very simply, it takes a five-step process to build more effective employee relationships. You can use this process to guide your reflection as a leader.

1. Think and act like a leader
Learn why you need to be a leader, what people want from a leader, what it takes to be a leader and how constructive feedback is an essential part of leadership.

2. Clarify what you want
Clarify your mission and vision for the business or department and decide what projects and tasks need to be done to achieve it.

3. Understand staff needs
Learn from research what all employees want; then apply some practical strategies for improving your own workplace relationships and business.

4. Plan, discuss, agree, commit
Turn your employees into a team and have fun, whether you own the business or manage a team or department.

5. Give and get feedback
Deal with the 'hard stuff' constructively, knowing what to say and how to say it. Then encourage staff to give you genuine feedback.

Developing a feedback culture means encouraging people to feel comfortable about giving and taking feedback about their performance - in the interests of better business and their own personal development. Feedback doesn't have to be negative; indeed there are far more occasions when positive feedback should be given. As a leader, you can seek those occasions using the above simple five-step process.

By Jennifer McCoy


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Internet Home Business Building Ideas Using Forums

Whilst not all forum members are internet home business owners, most are trying to generate an online home income from a wide variety of different sources. Forums provide an essential platform for like minded people to network and draw on the vast amount of constantly changing internet business building ideas, knowledge and information available on the internet.

We need to keep up to date with what is happening online in order to be aware of important changes that could have an effect our online home business as well as our home business income. Forums are just the place to get that information. By keeping abreast of what is going on in the online world about for example algorithm changes or amendments and changes to programs you are involved with will help you prepare in advance in order to avoid shock and disappointment.

We have the great opportunity to keep up-to-date by joining a variety of good active forums that are related to internet marketing, online home business, seo and internet business building ideas and have an experienced, solid and knowledgeable membership.

By keeping in touch with one another and keeping up with the current online news, which we will find in these forums, then we will all be aware of any changes that are either happening or are in the pipeline that could affect our internet home business or home business income.

It is in the forums that we hear about the latest releases of software, the latest products, strategies or packages and also the very important feedback from the experienced members. This way the newer members will stand a good chance of avoiding any new scams as well as be aware of any really good products or service that are recommended by trusted and well known members.

Whilst drawing on all the valuable knowledge and constructively contributing in the forums, the best bit is being able to quietly promote your own site or internet home business in the space at the bottom of every post - your own signature. So be sure to complete your profile when you join a forum and set up your signature with your keywords linked to your url. Check the rules relating to signatures as they do differ from forum to forum.

When setting up your profile you will have the option to display the country you are from. This enables members from the same country to easily locate each other to discuss and exchange online business ideas as well as solve problems relative to that country, for example which payment processors can or cannot be used in that country or more importantly how do members in that country receive the income earned from their online home business.

Forums provide a win-win situation for all active members so it is advisable to get involved in a variety of forums related to your online activities, contribute and draw from the gold mine of internet home business building ideas whilst at the same time promoting your online home business.



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Internet Home Business – Making The Internet Work For You

Have you ever considered an internet home business? Would you like to make money and work at home at the same time? Let’s face it who wouldn’t. The internet can reach across the globe. It is one of the single most important inventions of our time. You can purchase goods, talk or read emails with the click of a button. The internet has also opened up a new marketplace, one which is available and easily accessible by the general public. It’s called the make money online industry and everyone wants to get in on the action.

Take jewellery for instance. For years people have made their own handmade jewellery and sold it at farmers markets or to their friends. This very simple idea, with the help of the internet, can now be used to make your very own profit making internet home business.

All you have to do is get a business web site. These web sites will allow you to take orders using credit cards or paypal. You can set up shopping carts and design your own web site to attract customers. You can also hire a professional to do it for you. Either way, your web site is the ultimate marketing tool. It’s important that you make it easy to use and appealing to your customers.

Next thing to worry about is your product. You have to have something to sell. If you’re using the jewellery idea, you need to make sure that your product is the best that it can be. Having a wide assortment of jewellery is probably the best idea and if you don’t have any you can always sell other peoples, that the great thing about these excellent work from home ventures, you don’t have to have your own product to make money online.

Any successful work from home business is what you make it. You are ultimately your own boss and to be successful you need to be both ambitious and be able to take chances. You will have to buy supplies, set up your web site and work out the details before you’ll see one penny. This means having a budget, and working within it, probably at a loss, for some time.

Millions of people make money online and work at home. You can too you just need to believe in yourself and take the plunge. Start your profit making internet home business now.

We have executed a research to find the best work at home job. The exclusive results could be found only on Make money online best source. Find more work from great ideas on http://www.tigilet.com/c/Work_at_home.php

By Oliver Turner


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Shop on the Internet and make money at home

How the concept works

Most get paid to shop sites employ cash back websites to help customers make money at home by simply shopping. These cash back sites have plenty of affiliate links on them. Whenever a customer clicks on such a link and makes a purchase on the affiliate site, the cash back site receives a commission from the affiliate site. The cash back site then rewards the customer with a certain percentage of this commission and retains the rest as profit. This is a win-win situation for the cash back site as it allows them to make a tidy profit while also allowing the customer to make money at home easily. This also enhances brand and goodwill and encourages customers to shop on their site more. These cash back sites will usually use cookies to monitor and track transactions made by customers on their site. This way they are able to make the payment for the transaction.

Paid or free

Most cash back sites are free to join. This makes it easier to make money at home without having to make an initial deposit. Usually these sites will also not charge any membership fees too. To avail the services you need to hunt for a cash back site of choice, register with them and obtain a login ID and password. Then once you’ve spotted something you want to shop for online, be sure to use the cash back site for shopping. This way you can start to make money at home easily.

Other ways to make money at home

These cash back websites will not just reward you for shopping - they will even pay you for using their online services. For example, let’s say you were to join an online bookmakers and place bets there - you can still make money at home through these cash back sites. Or let’s say if you take out an insurance quote for a car or a quote for health insurance – then too you can make money at home just through such cash back sites.

Recover costs

Cash back sites are great ways to make money at home – simply because you get to recover almost up to 50% of the money spent on shopping online! Best of all since most cash back sites are free to join you don’t need to make any initial investment to register with such sites. This further increases the potential to make money at home the fast and easy way. So whether it is buying groceries online or buying a high end electronic gadget – shopping online can be a great way to make money at home.

Are you tired of working a 9 to 5 job? Are you tired of working under a nasty boss who keeps pushing you around? Relax. Your troubles are over. You can now make money right from home! It’s simple, safe and super easy. Check out Make Money at Home for more details!
By Alan Lim


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Best Way To Start An Internet Home Business

You can literally start an internet home business in a few minutes simply by signing up for a program with your name and email address, whereas with a brick and mortar business far more planning goes into not only the business, but financial planning, finding premises, sourcing stock, etc.

When it comes to making a choice between the many internet home businesses that are available it is not easy, but it is advisable to plan ahead before making the final decision. Although you want to get up and running as quickly as possible making a quick decision may not necessarily be the right decision.

Spend time thinking about what you really want to achieve with your internet home business. Prepare a budget and work out carefully what you can afford to spend on your internet home business monthly. Perhaps you want to be able to expand the business in the future, add your personality to your website, share your articles and opinions with your website viewers, or generate multiple streams of income by adding more programs to your website.

The above points and more need to be considered before you start an internet home business because when you know what you want to achieve it is easier to make the right decision.

The last thing you want is to be in a situation where you have worked really hard at promoting a website that belongs to somebody else (for example an affiliate website) only to find that the program closes down and you are then left with literally nothing.

It will also be really frustrating if you want to start making changes to your website and adding new programs or articles only to find you do not have access to the source code.

Thinking ahead then, consider starting an internet home business that you have full control of, rather than just promoting an affiliate site that you cannot make any changes to or add to in the future. In other words you need to own your own domain and website so that you have access to the full source code.

You need to be in a position that you are free to make any changes you wish to your website. This will enable you to keep up with the latest trends on the internet (for example being able to add a video to your website) as well as being able to offer a variety of affiliate programs to your visitors as well as being able to remove programs that are not performing and add new ones.

With your own domain you will be able to choose your theme and keywords and optimize your website for the search engines so that you can achieve good rankings in the organic search results and attract free targeted traffic.

Owning your own domain and website will enable you to grow and expand your internet home business. You will be able to continually add unique content to your website in the form of your own articles as well as create new web pages targeted at new keywords. You will be able to build valuable back-links to your website to secure higher rankings in the search results.

Having your own domain and website will enable you to create a totally unique internet home business. You can change the design, add photos and images, add your own articles, add and remove programs, exchange links, etc. Literally it is yours to do what you want with. This gives you total independence and is the way you will be able to grow your business.

Those new to the internet may be thinking they don’t need to do all that. But, bear in mind that as your knowledge and experience grows and you become more familiar with internet marketing techniques and other programs you may want to promote, you will be able apply all your newly learned skills and ideas much easier if you have your own domain and website.

There will be far more options available to you on the internet if you have your own domain an website, as well as unlimited room for growth.

Starting an internet home business that enables you to own your own domain and website is the best way to provide you with a solid foundation on which to freely build and grow your very own unique home business on the internet.


By Cynthia Minnaar


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How to Start Your Work at Home Business the Right Way

There are millions of people all over the world who want quit their jobs and start a home based business. Working at home is quite appealing to many people for various reasons and can be an excellent way to get rid of your dead-end daily work routine. With a work at home business you have the freedom to work when you want and away from the watchful eyes of a boss. In other words, you can work without the pressure of a tight schedule and a boss on a power trip.

However, even with all the advantages of a home based business; there are still people who are hesitant to get started. One of the reasons many people hesitate is that they are scared of losing their money or getting scammed. They are also afraid of stepping out of their comfort zone they have been in for so long with their daily lives. They are afraid that if they decide to quit their current jobs and end up failing in their home based business, they will be in a very bad financial situation.

Although this is sometimes the case, there are plenty legitimate work at home business opportunities that you can plug in to. And you don't have to quit your job to get started. You can start your work at home business on a part time basis until you have built up a sufficient income to quit your job.

Before you go jumping into an opportunity you need to properly research various home based business opportunities that suit your needs and interests. Your research will not only help you figure out your needs and preferences, but also the legitimacy of your chosen work at home business opportunity. It's true that scams are everywhere, but you can easily avoid them if you just do your homework. You will be able to find a work at home business that is just right for you. Do not disregard the research phase of starting a work at home business. Many people skip this step only to find failure because of it.

The majority of successful work at home entrepreneurs are familiar with the industry they belong to. For example, if you are a "people person" who loves talking and can make friends with just about anyone you come across then a network marketing home business might be a good fit for you. Having some knowledge and interest in what you will be doing will make a huge difference in your determination, energy and success.

A large part of success in your work at home business will rely on a few important things: Decide why you want to start a home business and what type of home business it will be, then research it thoroughly and most importantly, get started. Those who wait will never find success. Do these things and you will be well on your way to a successful work at home business.

Do not let anything get in the way of your work at home business success. Yes there will be some frustrating times and failures along the way, but you should never give up! Keep going and it will only be a matter of time before you start to see your work at home business growing and succeeding. Before you know it your old nine-to-five job will be a faded memory.


By Trent Brownrigg


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How To Stay Excited To Succeed in A Work At Home Business

There is little more exciting that the possibility of being able to work from home in your own home business making more money than most people make in their jobs. It is also well known that many people fail to ever make any money in home based business. The question is why do so many fail and what can be done to ensure success. Actually, the answer to this question is very simple. If you want to ensure your home business success then you must refuse to give up.

Many of the most successful entrepreneurs who have made big money in their own home business will tell you that they failed many times before finally making it. The difference is they simply refused to give up. They kept trying and refining their marketing and business strategies until they efforts paid off and their business took off.

It is not easy to succeed in home based business. If it were they would be no value in it. That is why those who succeed big time in home business are those who have simply refused to accept defeat. Even if they failed once or twice or even many times they learned from each failure and tried again. They tried again and again until they achieved the success they were looking for.

The following are some simple tips to help you stay motivated and on track even when failure seems to follow you around.

1) Write down why you want to succeed in your home business. Maybe you want to be able have more time with your family or maybe you want to be able to retire early and travel the world. As you go along in your journey read over this vision again and again to remember what it is you seek.

2) Keep a journal of what has worked for you and has not worked. Refer often to this journal often so that you don't make the same mistakes again.

3) Dream Big! Even if your dream is only to make $100,000 a year in your home business decide that you are going to go after an income of $500,000 per year and your chances of making $100,000 are even greater. Think big and you will achieve more than you ever imagined you could.

4) Make the deliberate decision that you will never give up no matter what happens. This is the type of commitment that makes dreams happen.

You don't have to accept defeat and give up your dream of owning a profitable home business. Even if you have failed 100 times you can learn something from each attempt and that increases your chances of success the next time. It is about considering that your glass is half full instead of half empty. Consider it this way. Each time you try and fail you have learned what doesn't work and that means you are one step closer to your dream than you were before.

By John Terry


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Taking meeting minutes

Taking minutes is a necessity of many organizational gatherings. It is a final accurate record of what transpired at a meeting. It does not have to be a difficult task. The following article addresses some basic items to remember when taking minutes at a meeting.

The meeting needs to be organized. If a meeting is not structured or if it is disorganized, chances are the minutes will reflect this. Make sure that the Chairperson holding the meeting understands the fundamentals of what must occur. This will be the first step in the whole process running smoothly.

The minutes-taker should not be a participant in the meeting. In order to allow for the minutes-taker to pay the best attention possible, he or she should not be a participant in the meeting—only the taker of the minutes. Their sole responsibility should be that of taking the minutes.

The minutes-taker should sit as close as possible to the Chairperson. Having the minutes-taker sit close by the Chairperson will make it easier for that person to clarify any points that might have been made.

The minutes-taker should have a list of all attendees at the meeting and a copy of the Agenda. The minutes-taker should have a complete list of all attendees of the meeting. If this is not possible, before the meeting begins, pass around a piece of paper for everyone to print his or her name on.

Note anyone who arrives at the meeting late or leaves early.

For the record, it should be noted if any of the attendees arrives late or leaves early.

Have an agenda for the meeting ready and a copy of the minutes for the last meeting. The minutes-taker should have at his or her disposal the agenda for the meeting and a copy of the minutes for the last meeting. All background information pertaining to the meeting should also be provided to the minutes-taker. They may need to refer back to this information during the meeting. The whole process can flow much more smoothly if the minutes-taker has some knowledge of the subjects to be discussed.

Make sure the minutes reflect the ‘address’ of the meeting.

The minutes should reflect the name of the association meeting, the location, date and time of the meeting as well. An example of this would be; “MINUTES OF THE MEETING OF ABC COMPANY”, January 1, 2000, Tucson, Arizona, the Hilton Hotel on Broadway Avenue, 8:00 am.

Do not deviate from the agenda. It is best to stick to the agenda as much as possible in order to keep all information on record. Do not allow any business to be discussed that is not on the agenda. This will make for mass confusion.

Use a tape recorder as a backup. In case the minutes-taker become distracted and misses something at the meeting, having a tape recording of the meeting can be of great value. It can be replayed for the vital information that might have been overlooked.

Record motions properly. A motion is a formal suggestion made by an attendee at the meeting that has been seconded by another attendee, and then passed by a vote. The minutes-taker may need to restate a motion after a lengthy discussion. It is therefore very important to record these motions exactly as they have been stated. An example of how to document a motion is as follows: Moved, seconded, and carried that all members of the Board will receive a three percent cost of living raise. Be sure to list the names of all attendees making and seconding any motions.

Record every action taken. The minutes-taker should record every action taken, whether they seem trivial or not. If there are any questions regarding importance, the minutes-taker should speak to the Chairperson as soon as possible after the meeting.

After the meeting has finished, the minutes must then be transcribed into the style that was previously followed. This should be done as soon as possible. There are three basic styles for minutes. It is best to keep the minutes in the same style as they were recorded in the previous months meeting. The following styles for minutes are:

a. Report – this is a full record of all discussions that includes the names of all speakers, movers and seconders of any motions, written in a narrative style.

b. Minutes of Narration – these include some of the discussions that took place and important details. This style of minutes is considered a legal document.

c. Minutes of Resolution – these are limited to the recording of the actual words of all resolutions that were passed. Movers and seconders are not recorded. Each resolution that is made commences RESOLVED THAT. This style of minutes is also considered a legal document.

One final tip would be to read the book Robert’s Rules of Order. This is an excellent tool to assist anyone taking minutes. It will help to familiarize you with the format for making, seconding and amending motions.

Minutes-taking is a necessity for formal meetings, yet it doesn’t have to be difficult. Use the tips listed above the next time you or someone else needs to take the minutes at a meeting. Good luck!


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Rabu, 28 Juli 2010

Be your own boss: the best time to jump in to self-employment

Say you've worked hard your entire life, lining someone else's pockets and now you'd like to start your own business. Only you know if the timing seems right for this venture, but a few things you'll need to be sure of is your own dedication, your financial situation and some expertise in the area you're considering. If you're currently struggling to make ends meet, you'll need to postpone the change until you've got some cash reserve. A new business takes time to turn a profit, if it ever does, so plan on having at least enough money saved to support your family and pay all the bills at home and business for at least two years. This is in addition to the cost of setting up the enterprise.

Before even considering setting out on your own, it's vital that you have the proper training to not only speak informatively about your products, but to have some kind of business training to help you in making decisions for and about your company. Whether your business will be a restaurant, a dry cleaning store or a print shop, it's recommended that you take some initial business courses before proceeding. Of course, there are people who will be happy to keep your records, pay your bills and manage your business, but these services are costly and may not leave you with the input that you'd like to have in your own company. There are others who do need to have some input in your business - your family. If they're not happy with the decisions being made, you're likely to have family problems that will later become business problems. Discuss the business plans with your spouse or potential business partners, so that each is aware of where they stand in the company, if they have a place in the company, and what is expected of each person.

Having the right approach is a necessity to starting your own company. Be prepared to work long hours, possibly for months or years, with little reward or income. And, don't be surprised if you not only don't break even, but you also show a loss over the first few years. It might even be necessary to have family or friends assist you with little or no pay to keep your head above water. Expect the unexpected. Prepare for the supplies you might not need, have money put back for vehicle repairs that might not come about, and set aside time for working when you might not have to. This way, you're prepared for much of what will pop up with little notice.

Before starting, have a workable business plan. Be realistic. Consider aspects of the area where you'll set up shop, be aware of tax issues and think about licenses and other additionals. Have capital and resources established long before the welcome mat is in place. Be ready to take action and implement various plans at different stages in the setting up of your business. And, include in your business plan a program of studying the job market, particularly in your chosen field and making discoveries of how others in your field operate and what they charge.

Being self-employed usually requires more knowledge, time, resources, and energy than working for someone else. Make sure that you are committed to whatever it takes to make your venture successful. This may mean putting off other goals and plans in your personal life. A general rule of thumb is to estimate how much time you think it will take to operate your store, then double that estimate. You might not think that this many hours will be needed, but it is an accurate way to determine how much commitment will be required of you. Likewise, estimate the cost of setting up and running the business for a year, then add half that figure again to get a realistic view of how much of an investment will be needed.

Of course, some types of businesses are a little more flexible in terms of time and commitment than others. You might want to adjust your business goals to fit in with your lifestyle. For instance, if you're determined to have your nights and weekends free, you'll have to eliminate many businesses from the list of possible ventures you can start, such as a real estate company. But, this doesn't mean that you can't run your own company. There are businesses to suit every lifestyle; you'll just need to choose an appropriate one for yourself.

If you're the nervous type, afraid to fire someone, too meek to speak up or you spend endless nights not sleeping then you're probably not ready for your own company. And, if the company is eventually started, recognize if the business is not succeeding and when to pull the plug if it becomes necessary.

www.essortment.com


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What to take to a job interview

Getting a job interview provides an opportunity to convince an employer to hire you. Looking your best, you plan ahead for all the things you want to say and do, as well as those to avoid. But what should you take along with you?

1. Take a completed job application. This document may have been sent to you with an invitation for the interview. Or you may have filled one out weeks before, which led to the call for an interview. A third option is that you may be handed an application to fill out in the lobby as you wait for your interview appointment. Complete the form in dark ink, writing or printing neatly. Use full names and addresses, leaving nothing blank unless you have no information to add for categories like military service if you have not served in the armed forces.

2. Take a copy of your resume or vita. Even if you sent one beforehand, it is not unusual for an employer to have questions about your background or work history, and you will find it convenient to refer to the copy in your lap rather than guess from memory or ask to see the employer's copy. Sometimes an advance copy can get mislaid, so an extra can always come in handy.

3. Take your reference letters. As with the vita, you may have sent copies ahead of time, although most job seekers do not. Bring along copies to discuss during the interview if the opportunity should arise during an employer's questions, for example. You also can offer to leave copies of your references as the interview comes to an end. The interviewer is likely to appreciate your foresight and thoughtfulness. If you don't have actual letters yet, you can leave a list of three or four professional contacts who have agreed to provide contact references if needed.

4. Take along copies of licensing, certifications, or course completion that will indicate your suitability for the position. Most employers will not ask for proof of these things during an interview, but in case yours should mention them, you will have something ready to show him or her. Plus there may be information on these documents that you can quickly allude to, such as the date a certification was awarded, whether it is an accredited institution, etc.

5. Take with you a driver's license and other miscellaneous documents that might be needed. Occasionally an employer might ask to see a photo identification, such as a driver's license. Or if you are applying for a job where driving might be required, proof of a state driver's license and auto insurance may need to be provided. In addition, if your job will require overseas travel, bring your passport or immunization record, not that you will necessarily need these at the interview, but to show them when the opportunity arises as added proof that you're on the ball, and thus a good fit for the job.

6. Take along information about the company. This may have been sent to you with the application, or you might have downloaded pages from the Website. Either way, it will help to have notes or details available to show the employer that you are interested in the company and as support any questions you might have.

A slender file is all you will need, but it may be enough to demonstrate your professional competence and ensure a hiring decision in your favor.

www.essortment.com


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How to Get a Business Loan

Small businesses are the economic lifeblood of this country, and the majority of them began with help in the form of a small business loan. Very few small business owners have the funds available privately to start or expand their enterprise, so most are forced to seek out loans to move their vision forward.

But there are some things that everyone should know before applying for a small business loan. It's always important to know what the bank or lending institution is looking for, what factors go into their decision to either grant or reject your loan. By playing to these factors, you can better your chances of securing that money for your business.

What is your personal story? Firstly, the bank will want to know about you. Your credit history, experience and education will all be factors preliminarily considered in the process of your application. These things speak to who you are as a business person, your credibility for running your own business.

What is your Business Plan? The meat of your proposal will be in your Business Plan. This is an outline you will present to the bank detailing your business idea while providing answers to the questions that the bank has.

How much are you applying for? This figure should be all-encompassing. It should include costs for startup and overhead as well as operations costs like payroll and inventory. It is very important to you and the bank that this number be as accurate as possible.

Where is this money going? Again, accuracy and detail are important here. Your business plan should have a detailed breakdown of how much is going where and for what.

When can you repay your loan? This is the question that anyone, from the bank to your wealthy relative will want an answer for. Be professional. Use financial statements and cash-flow projections to illustrate how your business will generate profit and be a good investment for the bank.


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15 Steps for Successful Strategic Alliances (and Marriages)

Wedding bells fill the Northern Hemisphere air for this season's happy couples. Among the newlyweds armed with pre-nuptial agreements are numerous companies starting strategic alliances, joint ventures, and focused collaboratives.

Unlike full-blown mergers, in which two really do become one because one company disappears, alliances and partnerships resemble modern marriages: separate careers, individual checkbooks, sometimes different names, but the need to work out the operational overlap around household and offspring.

For many years, I've helped major companies and other organizations extract value from their strategic alliances or watch them disappear. I've developed a 15-step guide to ensuring success as every stage of the relationship, from courtship to ongoing success (first reported in my book World Class).

So here is my business marriage counseling advice. Any resemblances to personal marriages or advice for June newlyweds are strictly intentional.

1. Be open to romance, but court carefully. At the beginning of new relationships, selective perceptions reinforce dreams, not dangers. Potential partners see in the other what they want to see, believing what they want to believe. Hopes, dreams, and visions should be balanced by reality checks.

2. Know yourself. Build your strengths. An organization seeking partners should identify assets that have value to partners and strengthen them. Networks of the weak do not survive. The best alliances join strength to strength.

3. Seek compatibility in values. In rapidly changing environments, compatibility in values, philosophy and goals is more important than specific features of an immediate business deal. The basis for collaboration must be more enduring, and there must be a foundation for mutual trust to help weather inevitable changes or problems.

4. Treat the 'extended family' respectfully. Include other partners and stakeholders. Rapport between leaders of partner organizations is not enough. Other people and organizations who are the 'relatives' in each organizations' extended family must also be won over.

5. Put the lawyers in their place. Leader-to-leader relationships are important. Partnerships and network formation shouldn't be turned over to third-party professionals, such as staff analysts, lawyers, consultants, or deal-brokers.

6. Vow to work together until business conditions do us part. Commit to a first project, to exploring growth in the relationship, to monitor change, and to remain friends if changing conditions require a graceful exit.

7. But don't count on the contract. Formal agreements can't anticipate everything, and interpretations of the agreement vary — even within the same organization.

8. So keep communicating, face-to-face. Matters are more easily sorted out when partners' leaders keep talking long after their initial deal-making and dedicate people to watch over the relationship — a partner or alliance 'ambassador' (the equivalent of key account managers).

9. Spread involvement. Create more ties for more people. Alliances begin with a few direct connections among top leaders. As projects unfold, more people at more levels must get involved, and they need to feel connected, too — that they know their counterparts in their partner organization. The more people feel included, the more they have a chance to see the others face-to-face and come to know them, the easier it will be to implement partnership activities.

10. Build organizational bridges — formal structures. Active collaboration occurs when organizations develop structures, processes, and skills for bridging organizational and interpersonal differences and getting value from the relationship. Bridges include formal governance (a partnership board), joint project teams, and alliance ambassadors.

11. Respect differences. Alliances, partnerships, and networks are most helpful when they involve differences — when partners give each other something they do not already have. But differences in "specialty" desired by partners are accompanied by more "inconvenient" differences in behavioral style, motives and goals, operating methods, or cultural assumptions. Respect is essential. Time must be invested in understanding differences and transcending them.

12. Teach partners. Learn from partners. People from across the partnership network must become teachers as well as learners. Often the ultimate value of a partnership is the new knowledge and skill it brings. Organizations that derive greater value from their alliances tend to have greater communication internally, share more information, and promote an atmosphere of learning.

13. Be prepared to change yourself. Partners must be willing to be influenced by one another. To make linkages possible requires operating compatibilities, project by project and sometimes even in a larger sense. This can mean learning the other's language and style or inventing a new one; changing to the other's system or creating a joint one.

14. Help everyone win. Mutuality is the hallmark of organizational collaboration. Balancing benefits so that each partner gets something of equivalent value can be hard to do in the short run, but it is essential in the long run. The best alliances try to maximize the value of the whole relationship, which then makes it more valuable to each partner.

15. Get closer, change course, or exit gracefully. Like living systems, relationships evolve. Change should be expected. But the best guarantee that organizations will be closer in the future is success in what they try to achieve today. Success strengthens relationships.

To ensure that your partnerships are effective, apply these principles at every stage of the relationship. Then toast the benefits of happy marriages!


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Career Decisions and Generation X

Here are a few more of the questions that came in during a recent HBR-sponsored webinar — but that we didn't have time to get to. These are primarily focused on career decisions and interpersonal dynamics in the workplace. I hope you'll share your own views.

On-Ramps
You asked: What do good on-ramps for X'ers look like?

Good on-ramps for X'ers should build capital and offer choice. That capital comes in three forms: social, emotional, and intellectual — and all three are important components of successful on-ramps.

Social capital is about relationships — helping people who've taken time off retain their connections.

Emotional capital is about feeling committed to the organization — creating touch points that reflect the values that drew the individual to the company in the first place.

Intellectual capital is about knowledge — keeping individuals up to date on the expertise they'll need to do the job well once they return.

X'ers particularly value choice. Companies should offer options for work arrangements, designed to allow talented X'ers to choose the approach that will work for them. For more on the importance of on-ramps, see Carolyn Buck Luce's recent post.

Multiple Careers
You asked: Does the longer life expectancy explain why people are retiring from two and three jobs?

To some extent, yes. However, I think other factors, such as the increase in the labor market's instability over the past several decades, have had a more significant influence. After watching several decades of layoffs, X'ers today tend to be very wary of putting all their eggs in one corporate basket. They don't like to be pigeonholed, or pushed out on a limb of specialization, knowing the inherent danger that, in a fit of whimsy, the corporation will saw the branches off behind them during the next restructuring. In our research, they are the generation most likely to fear being laid off and to feel at a dead end in their corporate careers. One of their highest priorities is keeping their options open and their skills diverse — to be as self-reliant as possible.

Tribal Bonds
You asked: When your company has offices in many locations, and the next higher position is somewhere other than where you are now, how do you minimize the severing of ties?

The approaches for staying in touch are fairly straightforward, although new technologies like Facebook and LinkedIn certainly make that easier than ever before. The more important question for companies to wrestle with is whether that next higher position has to be based in a new location. Many progressive firms are beginning to look at the benefits and tradeoffs of having a leadership team that is geographically dispersed. Again, with new technologies, it's becoming more possible for people to live near their "tribe" and work anywhere, any time.

Family Values
You asked: How should an X'er communicate the need for better work-life balance in a way that an employer can accept and respond to with a positive change? Are X'ers deciding not to have children and, if so, why?

X'ers are having children, although the birth rates are lower than they were several decades ago. The key to communicating any request is to address its implications for the company right up front, and of course, if possible, in a positive way. I strongly recommend using ROI language (and I talk about how to do that in the book I wrote for Gen Y: Plugged In). Don't sugarcoat the analysis; consider all the pros and cons for the organization of the change you're requesting; and identify appropriate remedial actions.


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Selasa, 27 Juli 2010

12 Gifts for Cash-Short, Recession-Weary Workplaces



Welcome to holidays in a recession. Retailers play chicken with discounts. Office parties are downsized or terminated. E-cards from friends are caught in spam filters while paper cards arrive from people you've never heard of. Public school teachers are forced to refuse gifts from parents of their students. "Bonus" is a dirty word.

The economy might depend on consumer spending, but workplaces depend on the opposite: finding low-cost ways of showing appreciation to recession-weary employees and colleagues. With reduced budgets, other forms of caring must be ramped up, even where commitment is in short supply. Cynics could say "show me the money." But compared to animated e-cards, human gestures have more substance and lasting value. Here are some last-minute ideas to stimulate creative thinking about giving services that improve quality of work life into the new year, with small cost but high payoff.

* Time. For the overloaded, time to breathe deeply is a valuable present. Can a deadline be extended? Work hours more flexible? Cancel a routine meeting. Send people home early.
* Personal introductions. Gift-wrap an offer of new leads, prospects, or connections. Everyone knows someone who could help someone else.
* Surprise entertainment breaks. Find dancers, acrobats, jugglers, singers, or rock bands, drawn from local schools or talented employees, to perform on the premises. Or hold an employee talent show.
* Name recognition. Put up street signs in the hallways naming portions after people who work there. Have a graffiti wall of signatures. Flash a rotating display of people and names on video monitors in public areas.
* Bosses serving staff. Senior executives could cook and serve breakfast, deliver the mail, or do valet parking.
* Memories. Bosses or team-mates could send notes and photos about positive events, framed for display.
* Personalized art. Bring local artists on site for live production of artworks or on-demand sketches.
* Rule suspension. Remove the most frustrating and least necessary rules.
* A service. Taking on a task for someone else can be a welcome gift — and also point the way to long-term efficiencies. Exchange of coupon books with personal services can substitute for holiday gift swaps useless objects.
* Notes to families. Send a letter to partners, parents, or children telling how their family member makes a difference.
* Convenience. Add to the services available on the premises. Find more ways to order in or have things delivered.
* Peace on earth — or at least in the office. A period of amnesty or apology for past conflicts or troubles can pave the way to a fresh start.


Of course, work still needs to be done, targets met, customers served, and shareholders satisfied. The unemployed still need jobs, and retail spending by consumers still matters for economic recovery — so let's hope that retailers meet their projections, profitably. But gifts that don't require a commercial transaction can strengthen human bonds. Saving money is not the only rationale. The gift of workplace caring keeps on giving, by providing energy and motivation for the hard work ahead.


 
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When Your Employees Know More Than You

Managing today's highly skilled professionals takes special skills — and not the ones that you may think. Oftentimes, knowledge workers know more than you do about their jobs. So, how do you manage people who know more about what they do than you do?

In such instances, you have to look at leadership through the wants and needs of the worker as opposed to the skills of the leader. Here are some quick tips for effectively managing knowledge workers.

Demonstrate passion
In days past, working 40 hours per week and taking 4-5 weeks of vacation meant that people often focused less on loving what they do. Today people work 60-80 hours a week and it's crucial that they love their work to avoid burnout. Those who lead by example and demonstrate passion for what they do make it much easier for their followers to do the same.

Strengthen abilities
With less job security and more global competition, it's critical that people update and refine their skills continuously. Leaders need to look beyond skills needed today and help their workers learn skills they will need tomorrow.

Appreciate time
People have less time today, which means the value of that time has increased. Leaders who waste their workers' time are not looked upon favorably. Leaders will be far more successful if they protect people from things that neither encourage their passions nor enhance their abilities.

Build networks
Today, job security comes from having ability, passion, and a great network. Leaders who enable people to form strong networks both inside and outside the company will gain a huge competitive advantage along with the loyalty of their workers. These professional networks allow people to expand their knowledge and bring it back to the organization.

Support growth
The best knowledge workers are working for more than money. They want to make a contribution and to grow in their fields. Leaders who ask their people, "What can our company do to help you grow and achieve your goals?" will find it comes back tenfold.

Expand happiness and meaning
No one wants to work at a meaningless job that makes them unhappy. Leaders must show their workers how the organization can help them make a contribution to the larger world and feel rewarded for doing something about which they are passionate.

Managing knowledge workers is a challenging and rewarding job. Leaders who do so must look beyond the work and think about the person who does the work if they are to be successful. By appreciating and encouraging the dedication, time, and experience of their workers, leaders help shape not only the futures of the professionals they lead but also the future of their organizations.



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A Deeper Kind of Joblessness



In lieu of a catchy opening line, a hammer-blow of a chart. The median duration of unemployment is, today, more than double what's it been at any point in the last half-century, at 6 months and counting. It's what you might call the dwindling of the American Dream.

Reviving the ghost of the great John Maynard Keynes, economists from Paul Krugman, to Brad DeLong, to Martin Wolf, to Bruce Bartlett, are chalking up a jobless recovery to a lack of aggregate demand. I'd like to advance a suggestion: it's not just the quantity of demand that's problematic — it's also the quality of demand.

So let's talk about jobs — how they're created, and, conversely, how they vanish. Here's a company that caught my eye this week. Knights Apparel, top supplier of clothing to universities, is pioneering a factory called Alta Gracia where workers earn a living wage — 3.5x the minimum wage, to be precise. In an industry premised on rock-bottom pricing, that's an awesomely courageous move that rocks the status quo.

So will it succeed? Maybe, maybe not. Here's the bigger point. Knights is far from the first proponent of higher wages. One of its pioneers? None other than card-carrying communist...Henry Ford. Most know him for making cars, but in fact, he innovated something much bigger than a mere product: the institution of the "job" as we know it today. Not only did this radical innovator institute perhaps one of the first minimum wages, he did it while cutting working hours. Working 40 hours a week for at least a minimum wage? It's a fixture of American society today.

Surprised? Yet, Ford explicitly said that if he paid his workers above the norm, and gave them more leisure time, not only would he gain greater commitment and dedication, in a industry marked by quick turnover — but, more importantly, he'd also spark more, better demand for novel relatively expensive durable goods, like cars, amongst a still relatively poor middle class.

So one might raise their eyebrows, then, and reasonably wonder whether it's American preferences that are killing the American dream. If America has changed so much that what Henry Ford thought was eminently practical is now seen as hopelessly naive — well, then perhaps it's not just bankers, bonuses, and bailouts that are really behind the Great Crash.

Here's what I mean by that. Every time I buy something from your local big-box retailer, it's not that, as protectionists and "patriots" often claim, that I'm destroying an American job. In fact, it's worse: I just might be helping stamp out the idea that there should be jobs as we know them.
Consider: the bulk of that stuff is made, when we cut through the triumphant rhetoric of globalization, by people who are "sub(sub-sub)-contractors," enjoying few, if any, of the benefits we associate with "jobs" — security, tenure, benefits, labor standards, etc. And, of course, when those privileges are gained, production is simply moved to countries, regions, and cities where they haven't been.

Low quality demand, then, means that we buy cheap, but the price is invisibly steep: it ignites a global race to the bottom, what a complexity economist might call a dynamic equilibrium of negative consumption externalities, consumption that results not just in joblessness but a loss in the quality of jobs. The quality of a job is sparked by higher quality demand; or, valuing more than just the dollar price of a thing, but also its human and social impact. When we have low-quality demand, we have low-quality jobs. When we value McDonalds, the result is McJobs.

A living wage is a small, halting — and perhaps even thoroughly misguided — step in a great reset of those self-destructive preferences. Yet a step it nonetheless is.

Contrast it, then, with what you might call high-quality demand. Every so often, I take my own step, in a little experiment I started about a year ago: I buy specific items in my own little budget from a (preferably local) artisan — made with love, care, and respect — but which cost 20-30% more.

Now, my friends, folks, and colleagues seeing only the cost differential, think I'm going a little nuts. Here's what they don't see: that I'm deliberately attempting to see if I can also factor in a different set of benefits: the benefit I enjoy from helping support something and someone I actually care about, the benefits of having a trusted, ongoing relationship with them, instead of merely mutely, anonymously consuming mass-made "product."

Now, maybe I'm just a soft-hearted fool. But my little experiment is changing how, what, and where I buy — and what kinds of benefits I enjoy. In short, my preferences are changing radically: I do enjoy the stuff above, and often, I enjoy it more than the generic, disconnected, alienating stuff I used to "consume." I'm learning to value not just the financial cost of stuff, but, more deeply, its often-invisible, yet still very real, human and social benefits. I suspect that if we are to create tomorrow's jobs, it will require a sea change in preferences.

Note, here, a key nuance. Shifting jobs to lower-wage countries is a tremendous boon to the impoverished. But it would be an even bigger boon if it weren't a double whammy: if, sneakily, we didn't also denude jobs of quality as they were shifted overseas; if the wage differential itself was enough, instead of exploiting a lack of governance and legislation as well; if that which makes a job more than just mere work didn't get, ever so conveniently, lost in translation.

Were that not to have happened already, people around the globe might have had more to spend, and more time to invest in spending it, with less risk — and so perhaps the global economy's problem of aggregate quantity of demand might currently be less severe. As Ford presciently saw a century ago: "well-managed business pays high wages and sells at low prices. Its workmen have the leisure to enjoy life and the wherewithal with which to finance that enjoyment."

Yet, even that depends on a more fundamental cause: higher quality demand. Because to generate higher wages, more leisure, better standards, work that affords space for passion, care, and respect — to offer that to, well one another — we might just have to learn to value the human, natural, and social more, first.

Perhaps this post, like my little experiment, seems idealistic — even naïve — to some of you. And that's the real point. What Keynes and Ford understood that seems to have been lost in the race to hypercapitalism, is this: it's an interdependent world. And in such a world, tracing — and then turning — the ever-more complex, spiralling effects of feedback is what matters. Call it, if you like, by a much older name: wisdom.



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Business Opportunities Advice

Starting your own home business is not a simple task. However once you’ve made that first move and worked your way through everything the next most important thing is to market your business. That is where most of us go wrong – either because we’re not entirely market savvy people or because we try to do what most of the companies or organizations we know are doing right now.

However for your own unique business and your budget this might not be the best place to look at. A common mistake people who start up a business or even after a successful period of the business do is try as much as possible to advertise the business at different places.

Did you know that studies show that an average person has to see an ad at least 6 times before actually considering buying that product or service? If this is the case, then advertising purely will not be the best of options to take.

Finding your business opportunity in itself is an art. So what you must do is first find out ways and means of how you can promote your business that will bring positive results. One of the easiest ways of doing this is buy telling your friends, family, neighbors, previous work collogues, basically everyone you know about your business and what it does. This way, even if they don’t use your service they will recommend it to people they know and we all know what wonders ‘word of mouth’ can do.

Provide services from your business to charitable causes – Not only does this make your business show upon good light but will gain respect among the community as a decent and genuine business.

Another good way of promoting your business and tapping into new opportunities is by partnering or co-advertising products with another similar or complimenting business. For example, if you’re running a business to do with financial consulting, you can partner with a local bank to display your card and in turn you may direct them to the bank if a loan is required by a client etc. Your local community is a great source that can be tapped in to.

Most importantly, look out for opportunities that can add value to your business as well as the community or customer base you’re looking at as people buy confidence in a business more than the product itself.


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Senin, 26 Juli 2010

Home business: when to get a freelance writer

A homegrown business can stay about the same size and still provide lucrative income for the owner-operator. But if you want your business to grow and thrive, one of the strategies you might consider is to hire a freelance writer to help you with internal and external communications.

Freelance writers usually work part-time for one or more companies. They can work locally onsite by visiting an office daily or occasionally to work on assignments. Or they can work from remote locations as telecommuters by using email to send and receive writing assignments. High-speed access, an email account, and a PayPal account (for payment) are usually the main computer-based services that a freelancer needs to work for a company.

A small company can benefit from the services of a freelancer under certain conditions like these:

1. Hire a freelancer to help develop and write policies, procedures, form letters, reports, and charts. A professional writer can help you organize paperwork, a filing system, and documents of all kinds so that you know which forms to use and how to organize them in your office space. He or she can write, revise, edit, or proofread a procedures manual or policy handbook as well as a style guide for organizing written documents in your office.

2. A freelancer can help to promote your business to the community. A series of newspaper articles, a speech at the local library or civic organization, and a billboard ad or a print ad can help to attract new and repeat customers. Signs, advertisements, and even catalogue entries can make your company stand out. Creative copy can put you at the forefront of your industry and give you an edge over the competition.

3. Freelance writers can develop materials to attract customers beyond your client base. They can package advertising of your product or services in such a way that it can fit into a niche that serves other business-types as well. For example, if you operate a printing business, a freelancer might link your service with that of a graphic artist or a copywriter to draw customers for any or all of these services.

4. A freelance writer can publish a subscriber-based newsletter that will keep customers aware of your company. A print newsletter containing helpful information or recommended procedures can be sent to all new customers. Or a freelance writer might be able to design or maintain your business Website that can publish a monthly ezine for regular subscribers that are currently customers or visitors to the site who may become future customers.

A professional writer, depending on qualifications and experience, may be able to help with just about any type of writing task, from letters to reports or speeches. Browse the Web to find freelance writers who post samples of their work for review online. Ask about rates and turnaround time. Finally, explain the type of writing needs that you have to see if a particular writer can handle them. You will be amazed how a careful arrangement of several well-chosen words can bring a powerful attention stream to your home business.


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Drug testing in workplace

In the work place today the drug test is being used as the “make or break” benchmark for a final decision on employment. Employers are under the impression that a drug test is an easy way to weed out undesirable and incompetent workers simply through whether or not they are able to pass a urinalysis test. There are several things that are wrong with this premise. Employers fail to account for false positives, over the counter adulterants and most of all drug durations. All of these can lead to either a wholly qualified candidate being overlooked or a savvy drug user being hired – in either case the what the employer claims to be his/her goal through the drug test is compromised and the test is rendered ineffective.

Several things can lead to a false positive in a urinalysis test. Chief among these is diet. Poppy seeds can lead to a person who might never have even seen any illicit drug - save on their favorite episode of American Justice on A&E – to testing positive for opiates. The chemical composition of the seed mimics that of the illicit drug. This is evidenced by the fact that airline crews, who are repeatedly tested for drug use, are advised not to eat food containing poppy seed because of the possibility of the false positive. If a person were to eat a perfectly legal poppy seed cake over the span of one week on the eighth day that person would test positive for significant amounts of codeine and/or morphine simply because of his/her love of cake. Today there is an ever-increasing tendency to adopt a “natural” diet - this is evidenced by the many new “holistic” products one may find in the local grocery. Many of these products contain oils that are derived from hemp plants and other botanicals which are perfectly legal to use yet in a urinalysis will produce a positive testing for the use of drugs ranging from marijuana to opiates.

With so much riding on the drug test today it isn’t surprising that many industrious people have started a cottage industry dealing in test adulterants. The only thing that a frequent user of illicit drugs must do to test negative is abstain for one to two days before the test, ingest the adulterant and drink enough water to urinate at the test site. These products can be purchased at any grocery store or through many site on the web. More often than not these adulterants are billed as “herbal cleansers” or “body toxin removers”. Testing sites are now actively testing for only one of the most widely used adulterant – creatine. Creatine is used in about 80% of all over the counter adulterants but as the testing agencies become wise to the chemicals used to pervert the outcomes of their tests so too do the manufacturers become wise to the fact that there product is no longer as effective and thus changes are made and the game continues.

The final and probably the most important factor in highlighting the ineffectiveness of urinalysis is drug duration or the time that a drug after it’s use stays in the body. When given a list of illicit drugs and legal drugs one can get an idea of how inaccurate a urine test can be in locating potentially problematic workers. Heroin is regarded as the most illicit drug in the workplace today. Heroin is passed through the urine in the body of habitual users, habitual meaning daily users, for three to five days. Cocaine is passed through the urine of habitual users in three to five days. Alcohol is passed through the urine in twelve to twenty-four hours. Marijuana stays in the body, depending on body fat, for thirty to fifty days. All this adds up to the fact that in reality the only thing that a drug urinalysis can accurately show is that a person is either a daily user – a fact that should be rather obvious given these types of drugs and their effects – or that a person has smoked marijuana at some time in the past month to month and a half. This is hardly the kind of accuracy that is touted by the testing companies or the employers that use the tests as some sort of grand and unimpeachable tool to make their workplace the best it can be.

From perfectly legal foods to the fact that more often than not the most illicit drugs simply do not stay in the system long enough to give an accurate reading of a persons particular habit –save only the most dire and daily users – the drug test is for all intents and purposes is a failure. Given the fact that the test is given at a time when the candidate for employment knows the day and time the test is to be given and can make plans to counter the accurate reading of said test isn’t it a forgone conclusion from this that the test is indeed worthless. Urinalysis is a bad way to “clean up” a work place because the fact is too much is being put on the outcome of these tests and too little is being put into the thought behind the tests. These tests are not a panacea like many Human Resources directors would have their superiors believe. In reality they are just another way to needlessly spend money which could be allocated for something else.


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Understanding how women communicate at work

If you have female co-workers, you may sometimes wonder what some of their comments mean. Females can be intuitive, indirect, emotional, or uncertain at times. Others, however, may come across as assertive or dictatorial. The guidelines that follow may help to explain the ways that women communicate while on the job. Keep in mind that these insights are not meant to be stereotypical and do not apply to all women.

1. Women tend to be more verbal than men and think in terms of words and emotions. Research shows that women typically have a need to express about 25,000 words per day, while men express about half of that--12,000. Women often use affirming conversational markers like "oh?" or "Hmm." Men are generally good listeners but may not offer as much supplementary verbal support. They do, however, tell more off color jokes and use more profanity than most women.

2. Women rely on their emotions to assess a situation or person. Their brains are wired to accept stimuli from multiple sensory impressions, which can cause sensory overload, resulting in temporary confusion. This may lead to what some call "women's intuition," when a woman has "a feeling" about something or someone but can't put her finger on it because her mind is overloaded by stimuli. After she has had a chance to sort impressions, she may come to the realization of why something seems amiss--a guest's unmatched socks, for example, which can lead to a full-fledged observation or opinion.

3. Women enjoy being part of a team. At work, this means that they willingly share tasks and insight to get a job done. While some women pursue leadership roles, many others are content to serve from the sidelines as long as there is someone to chat with occasionally. Women enjoy communication for its own sake, while many men typically use talk as a tool to get things done.

4. Women may feel insecure about their job roles. This may be due to the fact that women have rather recently entered the work force, mainly in the past 30 to 40 years. They may have fewer female mentors and role models, and perhaps be a little nervous of a male supervisor, especially if they are surrounded by longstanding male co-workers. An illustration of verbal uncertainty is the use of tag questions. Instead of making a statement that can stand alone, female employees may add a short question at the end:

"The meeting starts at nine, doesn't it?"

"I think the project is coming along, don't you?"

5. Some women resent a female supervisor more than a male supervisor, which can lead to cattiness or communication problems. While researchers are still not sure of all possible reasons for this, some include the idea that female supervisors sometimes adopt masculine characteristics to compete with males, and thus alienate female employees. Another option is that women who enjoy team work may resent the female who stands head and shoulders above them.

6. Women typically have fewer health-related problems on the job than their male counterparts. Stress symptoms like job-related depression, substance abuse, and heart problems remain more male than female issues, but women are beginning to catch up. Women are better at controlling their emotions than many male supervisors, which may be one reason why they are less likely to fall prey to stress symptoms than men.

7. Many women resent the fact that fewer females have been able to get high ranking leadership roles. They are becoming more vocal in their demand for equal pay for equal work. The good news is that there are more mentors and job opportunities these days for women in traditional male occupations, like engineering and law. As women become more outspoken about their career expectations, changes are beginning to occur in their favor.

Women at work do not fit neatly into any one category. But understanding how many women communication while on the job can enhance understanding and promote more effective collaboration among employees.

 
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