by Mary Rau-Foster, RN BS ARM JD
"Contemporary Dialysis & Nephrology" magazine
Employee satisfaction - or lack of it - hinges on a productive, fulfilling relationship between staff and management; indeed, the success of any organization depends on staff members who enjoy their jobs and feel rewarded by their efforts. Ultimately, of all the people in the marketplace, healthcare consumers may suffer the most when this vital success factor is lacking.
Satisfied employees shine. They are the ones who are attentive to every patient's need, and “go the extra mile” to be helpful. When employees are unhappy, watch out! A pervasive atmosphere of hostility and ill will spread throughout the workplace; visitors feel its sting, and everything suffers. Sadly, these employees often direct their unhappiness to patients. Too often, this can result in a situations where patients fail to keep appointments for dialysis treatments or will find another dialysis unit. Patients will do anything to avoid yet another negative influence in their lives.
The costs associated with low employee morale can be calculated by looking at the expenses associated with decreased productivity, unresolved conflict, employee turnover, and unproductive time spent gossiping and complaining to co-workers.
Is it possible to create an environment where employees are motivated to do their jobs to the best of their abilities - and communication satisfaction to everyone around them? The answer is yes, when management takes the time to learn what motivates employees to do their best work, and what contributes to a sense of well being and satisfaction.
SYMPTOMS OF LOW EMPLOYEE MORALE
The symptoms of low morale include the following:
• increased absenteeism
• conflict among employees
• complaints about seemingly insignificant issues
• increased turnover (either voluntary or involuntary)
• insubordination
• theft and/or sabotage
• decreased productivity
• disorganized and unkempt workplace environment
• increased patient complaints and conflict.
EMPLOYEE DISSATISFACTION
A workplace environment that does not understand, appreciate, and foster the need of all employees for recognition, appreciation, and for fair and equitable treatment is one that may see chaos, conflict, confusion and turnover.
Employees need to know they are a valuable member of an organization, and are respected for their contributions.
There is a psychological contract between an employee and employer. This contract is based on the employee carrying out certain workplace duties in exchange for the employer meeting certain employee needs. An employer has the right to expect that an employee carry out duties in a competent and appropriate manner The employee needs recognition, and proof of his value with satisfactory monetary compensation.
When an employee's needs are not being met, the result is low self-esteem, a condition that can result in chaos with an organization.
careers, Jobs Indonesia, Indonesia Vacancy
"Contemporary Dialysis & Nephrology" magazine
Employee satisfaction - or lack of it - hinges on a productive, fulfilling relationship between staff and management; indeed, the success of any organization depends on staff members who enjoy their jobs and feel rewarded by their efforts. Ultimately, of all the people in the marketplace, healthcare consumers may suffer the most when this vital success factor is lacking.
Satisfied employees shine. They are the ones who are attentive to every patient's need, and “go the extra mile” to be helpful. When employees are unhappy, watch out! A pervasive atmosphere of hostility and ill will spread throughout the workplace; visitors feel its sting, and everything suffers. Sadly, these employees often direct their unhappiness to patients. Too often, this can result in a situations where patients fail to keep appointments for dialysis treatments or will find another dialysis unit. Patients will do anything to avoid yet another negative influence in their lives.
The costs associated with low employee morale can be calculated by looking at the expenses associated with decreased productivity, unresolved conflict, employee turnover, and unproductive time spent gossiping and complaining to co-workers.
Is it possible to create an environment where employees are motivated to do their jobs to the best of their abilities - and communication satisfaction to everyone around them? The answer is yes, when management takes the time to learn what motivates employees to do their best work, and what contributes to a sense of well being and satisfaction.
SYMPTOMS OF LOW EMPLOYEE MORALE
The symptoms of low morale include the following:
• increased absenteeism
• conflict among employees
• complaints about seemingly insignificant issues
• increased turnover (either voluntary or involuntary)
• insubordination
• theft and/or sabotage
• decreased productivity
• disorganized and unkempt workplace environment
• increased patient complaints and conflict.
EMPLOYEE DISSATISFACTION
A workplace environment that does not understand, appreciate, and foster the need of all employees for recognition, appreciation, and for fair and equitable treatment is one that may see chaos, conflict, confusion and turnover.
Employees need to know they are a valuable member of an organization, and are respected for their contributions.
There is a psychological contract between an employee and employer. This contract is based on the employee carrying out certain workplace duties in exchange for the employer meeting certain employee needs. An employer has the right to expect that an employee carry out duties in a competent and appropriate manner The employee needs recognition, and proof of his value with satisfactory monetary compensation.
When an employee's needs are not being met, the result is low self-esteem, a condition that can result in chaos with an organization.
careers, Jobs Indonesia, Indonesia Vacancy
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